Warranty FAQs
How long is the warranty?
90 days from the date of repair pickup. If a defect in the replacement part or our workmanship causes an issue within that period, we'll fix it free of charge.
Do I need my receipt to claim the warranty?
We keep records of all repairs. A receipt helps speed things up, but it is not strictly required — we can look up your repair by phone number or device details.
My screen was replaced and now has a spot — is that covered?
If the spot or display issue is caused by a defect in the replacement screen (not new physical impact or pressure damage), yes — that is covered. Bring it in and we'll inspect it.
I dropped my phone after the repair and the screen cracked again. Is that covered?
No. New physical damage caused by drops or impacts after the repair is not covered by the warranty. The warranty covers part and workmanship defects, not new damage.
My battery was replaced but it's draining fast — is that covered?
Yes, if the battery drain is caused by the replacement cell being defective. Bring it in within 90 days and we'll test it and replace it at no charge if defective.
Does the warranty cover software issues?
No. The warranty covers hardware repairs only. Software issues, operating system updates, app errors, and data loss are not covered.
What if another repair shop worked on my phone after SONAN TECH?
The warranty is void if another party has opened or attempted repairs on the device after we serviced it. We cannot be responsible for issues caused by third-party work.
I'm past 90 days but the part still seems defective — can you help?
Our formal warranty period is 90 days. After that we cannot guarantee free warranty service, but come in and talk to us — we'll do our best to work with you fairly.
Still have questions about your repair warranty?
Walk in anytime — no appointment needed. We're open Mon–Sat 9AM–7PM, Sun 11AM–5PM.
📞 Call (936) 314-9332